Shipping policy
We ship within New Zealand only.
- Delivery anywhere in New Zealand: $10
- Rural addresses: $15
- Collect from the Lair: free
Items on our shelf are sent within 3 working days.
Collecting from the Lair
Collect your order from the counter during opening hours: 56/691 Manukau Road, Royal Oak, Auckland, upstairs in Royal Oak Mall, above Whitcoulls. We’ll email you when it’s ready. We hold paid orders for 2 weeks, then refund them to the card you paid with.
Dice
Some dice are delivered in about 10 days.
Ordered in from Games Workshop
Anything marked Ordered in isn’t on our shelf. We order it from Games Workshop after orders close at midnight on Monday. Its page, your cart and your order email show the date it should be with you.
An order with ordered-in items goes out in one parcel once everything’s in, so check out in-store items on their own if you want them sooner. Collecting from the Lair? We’ll email you when it’s in.
Ordered-in items are special orders, so they can’t be returned for a change of mind. If Games Workshop can’t supply something, we’ll let you know and refund it in full.
Spray cans
Spray cans are pickup only. We can’t post them.
Gift cards
Gift cards are sent by email, on the day you choose.